NURSERY GUARANTEES
LIVE PLANTS
PLANT GUARANTEE
* VOID WITHOUT RECEIPT
We at EQUINOX VALLEY NURSERY take pride that all of our plant material is in prime condition, free from insects, diseases and well adapted to our area. To ensure this, our plants receive the utmost professional care.
REQUIREMENTS: DEFECTIVE PLANT & REGISTER RECEIPT
A sales slip (register receipt) must be presented along with the defective plant to our sales staff. Plant material is fully guaranteed for a store credit or replacement.
Equinox Valley Nursery’s responsibility and liability will not exceed the purchase price of the plant. A credit will be given that can be applied to a replacement plant or towards a purchase from any other department at Equinox Valley Nursery.
Sorry! No cash refunds. One time replacement only! Plants taken as replacement will carry no warranty. All plants need proper care during planting and ensuing gardening seasons. Plants in declining health should be cared for and treated immediately. Our professional staff upon request will give diagnosis for treatment. If the plant brought back for refund has green tissue & live buds no refund will be given. Equinox Valley Nursery is not responsible for plants that are affected by extreme natural conditions (i.e. floods, ice, snow, or drought), The Whim of Mother Nature or neglect by the customer.
TREES AND SHRUBS
We offer 100% store credit or replacement up to 60 days after purchase date.
ROSES & FLATTED GROUNDCOVERS
Up to thirty (30) days. 100% store credit or replacement.
PERENNIALS
Up to thirty (30) days. 100% store credit or replacement.
HOUSEPLANTS
Up to thirty (30) days. 100% store credit or replacement.
NO GUARANTEE ON:
Bonsai, Annuals, Sod, Live Balled Christmas Trees (evergreens bought during December are deemed Christmas items), plants potted in containers on site (or purchased at the nursery in a container) that are left in that container all year round, plants damaged by natural or mechanical injury.
NURSERY RETURN / CANCELLATION POLICY
LIVE PLANTS
PLANT RETURN
* VOID WITHOUT RECEIPT
REQUIREMENTS: SALEABLE PLANT OR PLANTS & SALES RECEIPT
If a plant or plants is being returned to EQUINOX VALLEY NURSERY for
non-defective reasons, it must be done within a 24 hour period and a
restocking fee of 10% of the retail price will be charged. This is done
to cover time and labor to put that plant or plants back into a retail
conditions. (Repricing and moving plant back into its retail location.)
This policy also applies to Nursery holds for future customer pick up or
planting by Equinox Valley Nursery. If a customer should cancel a pick
up or planting order there will be a 10% restocking fee charged. This
is to cover care, labor and loss of availability for retail of said
plants.